Privacy Policy

1. Introduction

LQID Watch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Email address: Collected during waitlist signup and account creation for communications and alerts
• Wallet address(es): Solana public wallet addresses you provide for position monitoring (read-only access)
• Alert preferences: Your chosen notification channels (Email, Telegram, Discord) and threshold settings
• Payment information: Processed securely through Stripe; we do not store your credit card details

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent, features used, and interaction patterns
• Device information: Browser type, IP address, operating system, device identifiers
• On-chain data: Publicly available blockchain data including position health, collateral, and borrow amounts

3. How We Use Your Information

We use collected information for the following purposes:

• Service delivery: Monitor your lending positions and send alerts when health factors breach thresholds
• Communications: Send confirmation emails, alert notifications, product updates, and educational content
• Improvement: Analyze usage patterns to improve our service, add features, and optimize performance
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal compliance: Comply with applicable laws, regulations, and legal processes

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• Infrastructure: Built on AWS infrastructure with SOC 2 Type II compliance
• Access controls: Strict employee access policies with multi-factor authentication
• Monitoring: Continuous security monitoring and automated threat detection

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

• Service providers: Trusted third parties (Stripe for payments, AWS for hosting, SendGrid for emails) bound by confidentiality agreements
• Legal requirements: When required by law, subpoena, or court order
• Business transfers: In connection with mergers, acquisitions, or asset sales (with user notification)
• With your consent: When you explicitly authorize data sharing

6. Your Privacy Rights

6.1 General Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails (one-click unsubscribe link provided)

6.2 GDPR Rights (EU Users)

If you're located in the European Union, you have additional rights under GDPR including the right to object to processing, restrict processing, and lodge complaints with supervisory authorities. Contact us at privacy@lqidwatch.com to exercise these rights.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Google Analytics to understand usage patterns (anonymized data)
• Preference cookies: Remember your settings and preferences

You can disable cookies in your browser settings, though this may limit functionality.

8. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Account data is deleted within 30 days of account closure. Alert history is retained for 90 days (Starter), 1 year (Pro), or indefinitely (Whale plan).

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we've collected data from a child, contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure adequate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email and prominently displayed on our website. Continued use of services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or requests, contact us at: